AQUAME Mobile App Privacy Policy

This Privacy Policy explains how AX TRADING PTY LTD ("AQUAME", "we", "us", or "our") collects, uses, shares, protects, retains, and deletes information in connection with the AQUAME mobile application, connected smart bottle features, backend services, and related support services.

If you have questions about this Privacy Policy or how AQUAME handles your information, contact us at info@aquame.com.

To delete your account and associated data, see AQUAME App Account and Data Deletion.

1. Information We Collect

Account and profile information

When you create or manage an AQUAME account, we may collect your name, email address, authentication information, account identifiers, login method, profile image, language, measurement units, time format, timezone, and account status.

Health, fitness, and hydration information

We collect information used to calculate and display hydration goals, including height, weight, gender, date of birth, activity level, hydration target, water consumption records, water temperature, drink time, daily progress, last drink time, and hydration history. If you choose to connect a supported health service, we may access information you permit, such as activity or active calorie data, to personalize your hydration goal. WHOOP information is used separately as described below and does not currently change your AQUAME hydration target.

WHOOP information

If you connect WHOOP, we receive basic profile information and store your WHOOP user identifier to link your accounts. Depending on your permissions and data availability, we receive and store Recovery scores, heart rate variability (HRV), resting heart rate, blood oxygen saturation (SpO₂), skin temperature, Sleep Performance, sleep consistency and efficiency, sleep duration and need, respiratory rate, Day Strain, energy expenditure, average and maximum heart rate, and step counts where supplied.

We also process related dates, timezone offsets, record identifiers, scoring and synchronization status, and WHOOP update and deletion notifications. These include workout notifications used to refresh Day Strain; we do not currently import a separate detailed workout history. We initially request approximately the previous 30 days of supported history. This import period is separate from the retention limit in section 7. We store authorization tokens to maintain synchronization; AQUAME does not receive your WHOOP password.

Location information

With your permission, we collect location information, including approximate or precise latitude and longitude, to use local weather conditions when calculating hydration goals and to provide localized app functionality.

Device, Bluetooth, and smart bottle information

We may collect app and device identifiers, push notification tokens, Bluetooth connection information, smart bottle name and identifier, serial number or MAC-like identifier, firmware version, battery status, water level, water temperature, sterilization status, reminder settings, and related bottle telemetry.

Photos and files

If you choose to upload a profile image or another supported file, we collect and store that file to provide the requested feature.

Diagnostics and service information

We may collect technical information such as app heartbeat time, firmware update status, firmware versions, error messages, OTA diagnostic logs, and server logs to operate, secure, troubleshoot, and improve AQUAME.

2. How We Use Information

We use the information described above to:

  • Create, authenticate, secure, and manage AQUAME accounts.
  • Connect, bind, configure, and manage AQUAME smart bottles.
  • Synchronize hydration records and bottle status.
  • Calculate personalized hydration goals using profile, activity, weather, and drinking information.
  • Display hydration history, progress, reminders, and insights.
  • Send verification messages, password reset emails, service communications, reminders, and push notifications.
  • Provide firmware updates and diagnose technical issues.
  • Prevent unauthorized access, protect users, and maintain service security.
  • Provide customer support and improve AQUAME products and services.
  • Comply with applicable legal obligations.

We use WHOOP information to display recovery, sleep, strain, and related measurements alongside your hydration records and to operate the connection. Where available, we may also include it in your personal weekly and monthly reports. These features provide general wellness information and are not intended to diagnose or treat medical conditions.

3. Third-Party Services and Service Providers

We use service providers to operate AQUAME. Depending on the features you use, these may include:

  • Cloud hosting, database, and file-storage providers, including Microsoft Azure services.
  • Firebase Cloud Messaging and Google platform services for push notifications and related device identifiers.
  • Google Sign-In and Apple Sign-In when you choose a supported third-party login method.
  • Google Weather services for weather-based hydration calculations.
  • Mandrill/Mailchimp Transactional for account verification, password reset, and service emails.
  • Google Play, Android, Apple, and operating-system services required to distribute and operate the application.

These providers process information only as necessary to provide their services to AQUAME or to you, subject to their applicable terms and privacy practices.

Microsoft Azure processes WHOOP information on our behalf to host, store, secure, and operate the integration. WHOOP operates the source service and authorization process under its own Privacy Policy.

4. How We Share Information

We do not sell your personal information. We share information with service providers only where necessary to provide authentication, cloud hosting and storage, email delivery, push notifications, weather-based features, technical support, security, diagnostics, and other AQUAME functionality. We may also disclose information where required by law, to protect the rights and safety of users or others, or in connection with a merger, acquisition, financing, or transfer of the business.

WHOOP information is not sold, rented, or licensed to third parties or used for advertising. We disclose it only as permitted by the WHOOP API Terms and applicable law, with your explicit consent where required. The general sharing provisions above do not authorize broader disclosure of WHOOP information.

5. App Permissions and Your Choices

AQUAME may request permission to use Bluetooth, location, notifications, camera or photos, and supported health information. Optional information is collected only after you provide the relevant permission or choose to use the corresponding feature. You can review or withdraw permissions through your device settings. Some app or smart bottle features may not operate correctly if a required permission is disabled.

Connecting WHOOP is optional and requires authorization through WHOOP before we access your information. We ask for your express consent to store the permitted history and use it for the features described above. You can stop synchronization and remove imported WHOOP measurements and tokens from our active integration database by selecting Disconnect on the WHOOP integration screen in AQUAME. We also attempt to revoke access through WHOOP. Disconnecting AQUAME does not delete your source records in WHOOP.

You may also withdraw access through WHOOP's connected-app controls. This stops further authorized access, but does not itself confirm deletion of information already imported into AQUAME. To delete that information, use Disconnect in AQUAME or contact info@aquame.com. Backup deletion follows section 7.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information. These measures include authenticated access, restricted access to backend systems, secure cloud infrastructure, and encrypted network transmission through HTTPS/TLS. No method of electronic transmission or storage can be guaranteed to be completely secure.

We protect WHOOP information using HTTPS/TLS encryption in transit and Microsoft Azure encryption at rest, including for backups. Access is restricted to authorized personnel and service providers who need it to operate, support, and secure the integration.

If we discover a security incident involving WHOOP information, we notify WHOOP as soon as possible and no later than 48 hours after discovery. We promptly notify affected users where required by applicable law or reasonably requested by WHOOP.

7. Data Retention

We retain personal information only for as long as necessary to provide the AQUAME application and connected smart bottle services, maintain your account, display hydration history, provide support, protect the security of our services, and comply with applicable legal obligations. Temporary verification information is retained only as needed to complete account verification or password-reset processes.

With your express consent, we retain a rolling history of up to 90 days of WHOOP measurements while your connection remains active. Older measurements and WHOOP information in any personal reports are removed from active systems when the underlying information falls outside this window. Authorization tokens are retained only while the connection remains active. WHOOP notification records are retained for no more than 7 calendar days after receipt. Backups containing WHOOP information are encrypted, retained for no more than 7 calendar days, and are not used for normal application access. Deletions are reapplied if a backup is restored.

Disconnecting or requesting deletion ends active retention earlier. If our WHOOP API access is discontinued or the applicable agreement ends, we stop using the API and delete stored WHOOP information as required by the WHOOP API Terms.

8. Account and Data Deletion

You may request deletion of your AQUAME account and all associated personal data from within the application or through our external deletion process.

In the AQUAME app, go to Settings → Account/Profile → Account Cancellation → Delete Account and confirm the request.

If you cannot access the application, follow the instructions on the AQUAME App Account and Data Deletion page or email info@aquame.com with the subject “AQUAME Account Deletion.”

Following successful verification of the request, AQUAME will permanently delete your account and all associated personal data from AQUAME application systems within 7 business days. Deleting the AQUAME application from your device does not automatically delete your account.

Account deletion also ends WHOOP synchronization and removes imported WHOOP information, any reports containing it, stored authorization tokens, and related integration records. It does not delete your WHOOP account or source records.

9. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to the processing of, or request a copy of your personal information. To exercise an applicable privacy right, contact info@aquame.com. We may need to verify your identity before completing a request.

Every user of the WHOOP integration can request access to, and a copy of, the WHOOP information AQUAME holds about them, regardless of where they live. Email info@aquame.com with the subject “AQUAME WHOOP Data Access.” You can also use this address to request deletion of imported WHOOP information or help disconnecting. We may verify your identity before completing your request.

10. Children’s Privacy

AQUAME is not directed to children under 13 or the minimum age required by applicable local law. We do not knowingly collect personal information from children without required parental consent. If you believe a child has provided personal information to AQUAME without the required consent, contact info@aquame.com, and we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our application, services, or legal obligations change. The current version will always be available on this page.

12. Contact Us

AX TRADING PTY LTD
Email: info@aquame.com