Privacy policy

Privacy Statement

1. Introduction

This document sets out the privacy policy of AQUAME (referred to in these terms and conditions as "we", "us", or "our").

We take our privacy obligations seriously and we have created this privacy policy to explain how we store, maintain, use, and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use, and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website, and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

2. Types of Personal Information We Collect

The personal information we collect may include the following:

  • Name.
  • Mailing or street address.
  • Email address.
  • Social media information.
  • Telephone number and other contact details.
  • Age and date of birth.
  • Credit card or other payment information.
  • Information about your business or personal circumstances.
  • Information connected with surveys, questionnaires, and promotions.
  • Device identity and type, IP address, geolocation information, page view statistics, advertising data, and standard web log information.
  • Information about third parties.
  • Any other information provided by you to us via our website, online presence, services, or otherwise required by us or provided by you.

3. How We Collect Personal Information

We may collect personal information directly from you or from third parties, including where you:

  • Contact us through our website.
  • Submit any of our online sign-up forms.
  • Communicate with us via email, telephone, SMS, social applications, or otherwise.
  • Interact with our website, social applications, services, content, and advertising.
  • Invest in our business or enquire about a potential purchase in our business.

We may also collect personal information when you use or access our website or social media pages. This may be done through web analytics tools, cookies, or similar tracking technologies that allow us to track and analyze website usage. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To learn more, see how Google uses data when you use partners' sites or apps.

4. Use of Your Personal Information

We collect and use personal information for the following purposes:

  • To provide services or information to you.
  • For record keeping and administrative purposes.
  • To provide information about you to contractors, employees, consultants, agents, or other third parties for the purpose of providing goods or services to you.
  • To improve and optimize our service offering and customer experience.
  • To comply with legal obligations, resolve disputes, or enforce agreements with third parties.
  • To send marketing and promotional messages and other information that may be of interest to you, including direct marketing communications by email, SMS, social media, or mail. You can opt out of receiving marketing materials by using the opt-out facility provided.
  • To send administrative messages, reminders, notices, updates, security alerts, and other information requested by you.
  • To consider an application of employment from you.

5. Disclosure of Personal Information

We may disclose personal information to cloud providers, contractors, and other third parties located inside or outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with personal information in a manner consistent with how we handle it.

6. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorized access. Our information technology systems are password protected, and we use administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

7. Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites, and we suggest you review the privacy policies of those websites before using them.

8. Requesting Access or Correcting Your Personal Information

If you wish to request access to the personal information we hold about you, please contact us using the contact details below and include your name and contact details. We may need to verify your identity before providing personal information. In some cases, we may be unable to provide access to all personal information, and where this occurs, we will explain why. We will deal with requests within a reasonable timeframe.

If you think any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

9. Complaints

If you wish to complain about how we handle personal information held by us, please contact us using the details below and include your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

10. Contact Us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us at info@aquame.com.

11. AQUAME Mobile Application

For information about privacy and data handling in the AQUAME mobile application, please review: